We are moving your email account to our faster and more secure new platform. This page sums up what the move means for you.
In short
- Your password does not change. Same address, same password.
- Your mail, folders, calendars, contacts and tasks are moved. Read and flagged marks are kept.
- No mail is lost during the move. Messages arriving on the migration night may reach you a few minutes late; none are lost.
- The webmail address changes: the new address is https://webmail.weblibi.com. The old webmail address forwards you to the new one automatically.
Frequently asked
Do I need to change anything on my phone and in Outlook? In most cases, no. Messages stay on the server in the same order and with the same numbers, so your program does not download everything again. If a device asks for a password after the move, enter your same password again. If you need to change the server name, we will write to you separately, device by device.
What happens to my calendars and contacts? All of them are moved. Calendar programs connected to the old address are forwarded to the new one automatically. Phones connected with Exchange may re-sync calendars and contacts once after the move; if the list looks empty for a few minutes and then fills again, that is normal.
Are my mail rules and automatic reply moved? Yes. We recommend checking them after the move in webmail under Settings → Mail → Mail Rules.
I used 2-step verification on the old system. 2-step verification keys are not moved, for security reasons. After the move, turn it on again with the steps on the 2-step verification page; in the meantime your account stays protected by your password.
Will my app passwords keep working? Yes, the app passwords you created on the old system are moved too.
Shared calendars and shared mailboxes? If you share a calendar or folder with others, we will talk with you before the move and decide together how to set it up.
What happens on the migration night? The move happens outside business hours. First your mail is copied in the background (you will not notice anything), then on the migration night the last differences are copied and your domain's mail record is switched to the new server. Servers on the internet may take from a few minutes to a few hours to see the change; mail sent in that time is held and then delivered to you.
Whom do I contact if something goes wrong? hello@weblibi.com runs independently of our email platform and reaches us even if your email does not work. Phone: +90 540 086 60 00. We will send you a separate on-call number for the migration night and the next morning.
After the move
- Open webmail at its new address: https://webmail.weblibi.com.
- New features: scheduled sending, undo send, large files sent as links, 2-step verification, device and session management. Details: Webmail guide.
- Setting up a new device: Help centre.